Return, Cancellation & Refund Policy

At **Tulsiyan Fashion Private Limited**, we strive to deliver premium quality products and a smooth shopping experience. While we hope you love your purchase, we understand that there may be situations where you need assistance with cancellation, return or refund. Please read the policy carefully to understand how it works.

1. Order Cancellation Policy

2. Return Eligibility (Post Delivery)

Returns are accepted only under the following conditions:

• Return request must be initiated within **48 hours** of delivery.
• Product must be **unused, unwashed and in original condition**.
• All original **tags and labels must be intact**.
• ➤ If the tag is removed, damaged or missing — the return request will be rejected, regardless of reason.
• The customer must share clear images of the product with the **visible tag** for verification.
• Our support team may contact you for additional information before approving the return.

3. Return Pickup & Courier Coordination

• Return pickup will be scheduled after approval, subject to courier serviceability.
• If pickup is unavailable at your pincode, you may be requested to **self-ship** the product. (Shipping cost will be reimbursed as per case basis)

4. Damaged / Tampered Delivery Cases

We ship using trusted third-party courier partners. While we monitor every shipment, delays or transit damages may occur.

• If the parcel appears **severely tampered or damaged, please refuse delivery and inform us immediately**.
• If accepted despite visible damage, refund or return claims may only be valid if supported with **unboxing or damage images**.

5. Refund Process

• Refunds are initiated only after the returned product is received and **quality checked**.
• Eligible refunds will be **100% of the amount paid** by the customer.
• If purchased during a discount, offer or coupon redemption, the refund will be limited to the **amount actually paid**, not the original MRP.
• Refunds are processed via **Razorpay** and typically reflect within **2–3 business days** in the original payment method.
• You may contact our support anytime for refund status updates.

6. Non-Returnable Items

Certain product categories (e.g., hygiene-sensitive or made-to-order items) may be **non-returnable**. Such conditions will be clearly mentioned on the product page.

7. Support & Contact

For cancellations, returns or refund-related assistance, reach us at:

✅ By placing an order with us, you agree to this policy.